“Feedback is a Gift”
One of the most enlightened leaders I’ve had the privilege to work for often said this. As I went on to grow professionally (and personally), I have grown to increasingly appreciate the wisdom contained in this simple statement. Rather than being obvious or trite, effective feedback is quite elusive – and therefore precious – for a few reasons.
Deliverers of effective feedback need to be willing to face conflict, and to take some time and effort to point out specifics to make the feedback valuable as well as communicate it clearly.
And yet, regardless of how its delivered, recipients tend to react defensively (see “the 3 Ds“), or simply ignore it altogether.
Which is a huge loss. Even if the feedback comes from a “biased” or self-interested perspective and is delivered terribly, there are always nuggets that provide important learning – if only because “perception is reality”: the wake you leave on others will effect your own life in various ways that you may be aware of or not.
So when I saw a crazy-a** email inquiry come into our mailbox at WebFWD, my biggest takeaway was not how lame it was (details on that part at this blog post); rather, it was how valuable the actual response was that my colleague provided.
For convenience, here’s the original email (sent to BCC):
I have a great idea that’s working and I have customers and revenue. I need advice for experienced angels/ investors/ mentors in order to scale it
Several questions if I may:
1. When are you accepting applications?
2. What do you offer?
3. What equity stake do you request?
4. What are the best mentors/ angels are you firm?
5. What differentiates you from all the other incubators?
6. When I visit you (I’m coming from london uk), where should I stay accommodation wise, please recommend me some places
Thank you and I look forward to your reply.
…but, again, rather than reeling in my aghastness, what has stuck with me was Pascal‘s reply:
Hi <first name of sender>,I can’t tell if you sent this email to me personally or to WebFWD (judging from your questions I assume the later – so I copied my colleagues on this response).Don’t get me wrong – but this email is probably the worst possible way to ask for help. You obviously sent this email to a bunch of people at the same time; didn’t take the time to personalize your email; don’t tell me what it is that you’re doing (a hair saloon? a new web browser? a cure for cancer?); clearly haven’t done any homework (the answers to your questions are all on the WebFWD website – if you happen to mean WebFWD – which I still can’t tell).If you really look for help and genuinely mean it – I suggest you treat the people you ask for help with a bit more respect. That way your chance that someone will actually help you increase significantly.
- It sets up the feedback being delivered as being in the best interest of the sender: all of the input is intended to help the sender get the help she is allegedly seeking.
- It provides 4 specific examples as to why the inquiry is so ineffective.
- It shares the basic direction of the feedback straight away, as opposed to the proverbial “shit sandwich” approach that many afraid to provide constructive feedback hide behind, obscuring the ‘meat’ of the feedback in between a few fluffy bits of niceties that on their own would not merit any feedback.
- It clearly took time and effort to craft, but if received with any degree of openness, will clearly help the sender.
While I generally agree with what you’ve said, don’t you think the “…I suggest you treat the people you ask for help with a bit more respect….” that P used was a little over the top?
My fist reaction when reading that is not feedback, but chastisement, especially after the remaining parts of the response being pretty tempered.
However, my second reaction, upon reading the FULL blog posting from P, was that a lot of what he wrote was over the top and full of sarcastic chastisement.
In your quoting, you edited for brevity. Perfectly reasonable so that you’re not creating 1000+ word blogs (something we both know I’ve been known to do too many times 😉 ). However, in not including “…” at edit points, it wasn’t obvious that it was a contraction, and it changed the flavor of the original with the tempering. In fact, your edited version would have been a BETTER response than the original.